SLA Dashboard Commission
A commissioned build of support SLA views that track first-response, resolution windows, and breach patterns against the targets your team already owns.
Fixed project fee from VND 48,000,000
Maplecore Support Board
Commissioned readings of support SLA health, ticket movement, and resolution patterns—built for the people who open the board every morning.
What we deliver
SLA views your standup can trust
Maplecore Support Board designs and commissions the charts, breach lists, and commentary packs that support directors use to steer queues. We work from your ticket history and the SLA clocks you already defined—then leave an owning analyst able to maintain the views.
Based in Thao Dien, we meet clients across Ho Chi Minh City and deliver remote analysis for teams farther afield.
Engagements
Work shaped around ticket truth
Each engagement answers a specific question: where breaches cluster, how volume shifts after launches, or why reopen rates look louder than customer pain.
Ticket Trend Study
A time-bound study of ticket volume, category mix, and seasonal spikes so planning conversations rest on clear history rather than gut feel.
From VND 22,000,000 per study
Resolution Analysis Review
A structured review of how tickets close—reopen rates, handoff gaps, and resolution quality notes—so you can see where time is spent after first reply.
From VND 18,500,000
Quarterly Reporting Retainer
Recurring preparation of SLA and ticket-trend packs for leadership, so your board or ops review always has a consistent story.
From VND 28,000,000 per quarter
From the floor
Evidence from recent commissions
Read client stories“We finally stopped arguing about whether first-response had slipped. The views Maplecore built use the same clocks our agents see.”
Field notes
Guides for people who live with the numbers
Reading First-Response Charts Without Panic
A calm way to interpret first-response curves when a single busy Monday threatens to rewrite your whole SLA story.
Ticket Categories That Earn Their Keep
How to prune category trees so trend studies stay readable instead of collapsing into a fog of one-off labels.