SLA Dashboard Commission
A commissioned build of support SLA views that track first-response, resolution windows, and breach patterns against the targets your team already owns.
Fixed project fee from VND 48,000,000 · 4–6 weeks typical engagement
Engagements
Commissioned work for support analytics
Choose the engagement that matches the question on your desk—building SLA views, studying ticket movement, reviewing resolution quality, or keeping a quarterly pack steady.
Ticket Trend Study
A time-bound study of ticket volume, category mix, and seasonal spikes so planning conversations rest on clear history rather than gut feel.
From VND 22,000,000 per study · 2–3 weeks
Resolution Analysis Review
A structured review of how tickets close—reopen rates, handoff gaps, and resolution quality notes—so you can see where time is spent after first reply.
From VND 18,500,000 · 10–14 business days
Quarterly Reporting Retainer
Recurring preparation of SLA and ticket-trend packs for leadership, so your board or ops review always has a consistent story.
From VND 28,000,000 per quarter · Quarterly cycles, three-month minimum