Assessments
SLA health assessment
A focused working session that checks whether your SLA definitions, ticket timestamps, and current reports can support a trustworthy board—before you commission a full build.
What the assessment covers
- Alignment between written SLA targets and the clocks in your ticketing system
- Holiday, pending, and reassignment pause rules that quietly warp first-response charts
- A sample breach list for your two busiest queues
- A readiness note: what must be cleaned before a dashboard commission, and what can wait
Format
Half-day on-site in Ho Chi Minh City or two remote sessions. You leave with a written readiness note and a recommended engagement path—often toward an SLA Dashboard Commission, sometimes toward a Ticket Trend Study if history hygiene is the larger gap.
From VND 9,500,000. Credited toward a dashboard commission begun within 60 days.
Who benefits most
Support directors who suspect their charts disagree with the floor, operations leads preparing to brief executives, and teams about to expand queues after a product launch. If you already have clean clocks and a named analyst, you may skip straight to a commission—we will say so honestly after intake.